Strangely, I visited SUBWAY twice in the last 4 days and both the experiences were so contrasting. Tuesday's experience at SUBWAY (Hiranandani Gardens, Powai) was a good one but today's (Friday) experience was a horrendous one when I went to the SUBWAY at Bandra Kurla Complex (BKC), Bandra (East).The reasons for this unsatisfactory experience are:
Firstly, unlike other Subway outlets, which have separate counters serving Vegetarian and Non-vegetarian orders, there was just a single counter serving both.
Secondly, I noticed that the guy who was stuffing the sub sandwiches did not change the gloves which he was wearing even though he was almost alternatively processing a veg and a non-veg order. On noticing that he had processed a non-vegetarian order, stuffing a Tuna in the sub, just before he started to stuff the aloo patty in my sub, without changing the gloves, I got irked and asked the guy what kind of practice it was. Though he apologised and changed his gloves and made a fresh sub for me on being asked to do so, I was utterly disappointed with the incident. I guess, this is a usual practice at that particular outlet and of which, I'm sure, most vegetarians and hygiene conscious people like me would detest.
Thirdly, I am yet to understand the reason for variation in pricing for the same subs at two different outlets in the same city! The prices of Aloo Patty and Paneer Tikka at the BKC outlet were Rs.110 each while the same cost Rs. 100 each at the Hiranandani Outlet, which is more spacious and plush! There were variations in the prices of other menu items as well. What kind of policy is this?
It is high time for Subway Restaurants to focus more on their processes and quality as well as standardisation. I do not think too many Indians would be interested in accepting anything SUBstandard for long!
